WHY OUR Customers LOVE US?
We don't consider a job complete until everybody is happy.
It is not unusual for our clients to be with us for 20-30 years. With over 40 years serving the telecom and security needs of local, statewide and a few national clients, Gaynor Telesystems knows how to deliver best in class customer service. Frankly, it is the foundation of our values as a team. It is not a slogan; it is a way of life. Your challenges become our challenges. Your emergencies become our emergencies.
We offer Service Level Agreements (SLA) customized to your organization and operational hours. Our engineering team is available 24/7/365 to meet your needs. Gaynor Telesystems is the only telecom firm with full-time outside customer service staff. This team performs free end-user training, fields the free help desk calls and will stop by to keep you informed of new technology, as well as invite you to our free Lunch – N – Learn webinars.
Once you become a client, Gaynor Telesystems becomes your technology partner, part of your team and a trusted advisor. From the initial design process into implementation and service after the sale, we are committed to your complete satisfaction. Many firms claim excellent customer service, but Gaynor Telesystems can prove it with the fact that annually over 90% of our revenue comes from repeat business and referrals. Our customers love us and recommend us to their friends and colleagues.