What an NEC Phone Systems Expert Can Do for Your Business
Gaynor Telesystems has been an NEC telephone system dealer/integrator for 40 years! NEC manufactures a very cost effective, user friendly, and feature rich unified communication systems that will streamline many business communications within your office. First let’s look at some of the common business communication examples and how a new NEC unified communications system can solve them.
Gaynor Telesystems has been an NEC telephone system dealer/integrator for 40 years! NEC manufactures a very cost effective, user friendly, and feature rich unified communication systems that will streamline many business communications within your office. First let’s look at some of the common business communication examples and how a new NEC unified communications system can solve them.
Processing incoming customer calls and how to route that call to the right worker and satisfy the customer’s needs.
A technical call comes into the receptionist that the company engineer needs to answer. Your company engineer is out of the office overseeing a project. No problem, with NEC’s mobile extension application the receptionist simply transfers the call to the engineer’s cell phone mobile extension. With a consultative transfer the receptionist tells the engineer what the call is regarding and then transfers.
After the engineer answers the customer’s question the customer has a question regarding their current invoice. Again no problem, the NEC phone systems still have control of that call. This application is more than call forwarding, and the engineer simply presses *# on their cell phone and transfers the call to accounts payable back at the office to answer the customer’s question about their invoice.
Instead of playing phone tag you can see that the mobile extension application simply allows you to provide excellent customer service and saves everyone time in the process by not having to leave a voice message and wait for a return call. This in turn creates more profitability and better customer service for your company. Saving little bits of time throughout the day ensures better employee productivity.
A new NEC unified communications system can help streamline and solve business communications with voicemail to email.
For example, the general manager of the office is traveling on business. Generally, the time the general manager is at the office is spent overseeing day to day activities. VIP customers have the general manager's direct telephone number that rings directly to their office, bypassing the receptionist. While traveling, the general manger finds it difficult to call in twice daily to retrieve important voice messages that VIP customers have left. This in turn delays the response of the general manager not providing the best customer service.
With voicemail to email on the new NEC unified communications system you can receive corporate voicemails via email as a .wav attachment file. They arrive in your corporate email on your PC or smartphone. Then while traveling the general manager doesn’t have to call into the office to retrieve messages. They simply show up on their smartphone. Then the general manager retrieves the messages immediately and can provide excellent customer service while away from the office.
These are just a couple of examples of how NEC phone systems can improve your business communication solutions. Check back for our next blog to continue examples and give you more insight into the NEC phone system.
How Business VoIP & Unified Communications Bring Your Workers Together
Each day there are more and more articles and information about business VoIP and how you can get the most out of your business phone service, teaching how the next generation expects to work and what is really needed to have efficiency in the office. Gaynor Telesystems, Inc. proudly offers the ShoreTel solution as an option for Unified Communication and business VoIP.
Each day there are more and more articles and information about business VoIP and how you can get the most out of your business phone service, teaching how the next generation expects to work and what is really needed to have efficiency in the office. Gaynor Telesystems, Inc. proudly offers the ShoreTel solution as an option for Unified Communication and business VoIP.
Learn more in the article excerpt below:
Posted by: ShoreTel Blog
How Workers Benefit From Personal Unified Communications
When it comes to unified communications (UC), the idea is that all communications functions in an organization are unified to work seamlessly together on one common platform. However, this promise is now only being delivered due to recent advances in mobility.
As the workforce becomes more dispersed and remote, and expecting to work anywhere and from any device, UC has evolved to accommodate this evolution to become “Personal UC”, noted ZK Research in its white paper, Mobility Drives the Need for Personal Unified Communications.
“The new workplace is highly mobile and dictates that users have the ability to collaborate in real time from any location using any tool they wish,” the white paper states.
According to ZK Research, communications platforms must evolve into truly unified, personal solutions to meet the needs of the changing mobile workplace.
The benefits of such a UC system to the worker are many, including:
[Continue to original article: How Workers Benefit for Personal Unified Communications]
There are 4 main reasons to be looking at a business VoIP system that offers unified communications:
Simplified collaboration
Faster time to information
Greater utilization of collaboration tools
Optimized for generational differences
All of this centers on an easy-to-use and easy-to-manage system.
Once you understand your needs for a business VoIP solution and know that unified communications needs to be part of your business phone service, contact us at Gaynor Telesystems, Inc. to schedule a demo and see how you can benefit from this great solution.
About Us
Gaynor Telesystems Inc. has been proudly serving the North State Communities of Chico, Yuba City, Marysville, Eureka, Arcata, Sacramento, Davis, Woodland, Redding, and Red Bluff for more than 40 years. We hope the information you found in this blog was useful. To learn more about how we can help you install, maintain or service business communication solutions, please contact us at 877-Gaynor1.
10 Ways Your Office Phone System Improves Your Customers’ Experience
Today’s office phone systems capabilities allow you to work anytime from anywhere. You may view this as either a good or bad thing – sometimes you don’t want to be accessible – but business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.
Today’s office phone systems capabilities allow you to work anytime from anywhere. You may view this as either a good or bad thing – sometimes you don’t want to be accessible – but business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.
If that’s your business model, is your phone system serving you like you serve your customers?
Use this checklist to evaluate if your office phone system gives your customers the experience they now expect from their chosen providers. Any items you can’t check off may signal that you could be getting more out of your phone system.
Reachability and professionalism
Customers can access your sales staff anytime and anywhere with mobile capability that directs incoming office calls to be received on your sales staff’s mobile phones
Outbound calls look professional, coming from the main company number, even when your employees are using their smartphones
Customer focus is enhanced by connecting your CRM tools with Outlook to give you conversation history with your client
Employee productivity is increased by merging call records with customer records to improve sales trending projections and staffing optimization
Employee productivity
Employees and partners can communicate in ways that are easy and intuitive through audio and web conferencing, regardless of where they’re working
Employees use presence features to be reachable by establishing if they are in the office, out of office, or in a meeting by using presence features
Teamwork is made easy with voice and video calling, including screen sharing
Cost effectiveness
Ongoing administration, such as adding a new employee is easy, not labor intensive
Local support is available to train your staff to use features that improve customer experience
You have the option of outsourcing your phone system management to an experienced local company
How did you do? Depending on your responses, here are some things to think about.
If you scored an 8-10, you’re using your phone system to improve your customers’ experience as they work with you.
If you scored a 5-7, there may be some phone system features you can use to improve your company’s competitive positioning and your customers’ experience.
If you scored less than 5, it’s time to look at phone system capabilities you can bring to your company to help your staff be more reachable, professional and customer-focused.
You want your employees to function effectively while improving company productivity and increasing customer satisfaction. Your phone system should help you do all that – and boost your competitive advantage.
If you’d like to discuss your office phone system’s capabilities and see what’s possible for your business, contact Gaynor Telesystems below!
About Us
Gaynor Telesystems Inc. has been proudly serving the North State Communities of Chico, Yuba City, Marysville, Eureka, Arcata, Sacramento, Davis, Woodland, Redding, and Red Bluff for more than 40 years. We hope the information you found in this blog was useful. To learn more about how Gaynor Telesystems Inc. can help you install, maintain or service business communication solutions, please contact us at 877-Gaynor1.
What an NEC Phone Systems Expert Can Do for Your Business
Gaynor Telesystems has been an NEC telephone system dealer/integrator for 40 years! NEC manufactures a very cost effective, user friendly, and feature rich unified communication systems that will streamline many business communications within your office. First let’s look at some of the common business communication examples and how a new NEC unified communications system can solve them.
Gaynor Telesystems has been an NEC telephone system dealer/integrator for 40 years! NEC manufactures a very cost effective, user friendly, and feature rich unified communication systems that will streamline many business communications within your office. First let’s look at some of the common business communication examples and how a new NEC unified communications system can solve them.
Processing incoming customer calls and how to route that call to the right worker and satisfy the customer’s needs.
A technical call comes into the receptionist that the company engineer needs to answer. Your company engineer is out of the office overseeing a project. No problem, with NEC’s mobile extension application the receptionist simply transfers the call to the engineer’s cell phone mobile extension. With a consultative transfer the receptionist tells the engineer what the call is regarding and then transfers.
After the engineer answers the customer’s question the customer has a question regarding their current invoice. Again no problem, the NEC phone systems still have control of that call. This application is more than call forwarding, and the engineer simply presses *# on their cell phone and transfers the call to accounts payable back at the office to answer the customer’s question about their invoice.
Instead of playing phone tag you can see that the mobile extension application simply allows you to provide excellent customer service and saves everyone time in the process by not having to leave a voice message and wait for a return call. This in turn creates more profitability and better customer service for your company. Saving little bits of time throughout the day ensures better employee productivity.
A new NEC unified communications system can help streamline and solve business communications with voicemail to email.
For example, the general manager of the office is traveling on business. Generally, the time the general manager is at the office is spent overseeing day to day activities. VIP customers have the general manager's direct telephone number that rings directly to their office, bypassing the receptionist. While traveling, the general manger finds it difficult to call in twice daily to retrieve important voice messages that VIP customers have left. This in turn delays the response of the general manager not providing the best customer service.
With voicemail to email on the new NEC unified communications system you can receive corporate voicemails via email as a .wav attachment file. They arrive in your corporate email on your PC or smartphone. Then while traveling the general manager doesn’t have to call into the office to retrieve messages. They simply show up on their smartphone. Then the general manager retrieves the messages immediately and can provide excellent customer service while away from the office.
These are just a couple of examples of how NEC phone systems can improve your business communication solutions. Check back for our next blog to continue examples and give you more insight into the NEC phone system.
