What Your Sales Team Will Love About New Office Phone Systems
For most businesses, without a good sales team there would be no business. A good sales staff is always improving their skills and abilities to convert a new customer or get that referral. Sometimes the sales staff is hard to pin down for formal training. When you get new office phone systems, training your sales staff may be a new challenge. But remember, salespeople like challenges.
For most businesses, without a good sales team there would be no business. A good sales staff is always improving their skills and abilities to convert a new customer or get that referral. Sometimes the sales staff is hard to pin down for formal training. When you get new office phone systems, training your sales staff may be a new challenge. But remember, salespeople like challenges.
Many of the basic features can help your sales staff be more productive, connect better with clients, and just make life a little simpler. The following features are sure to get the attention of your sales staff. When you send out the training announcements for the new office phone systems to the sales staff, consider adding these features into the announcement. Entice them to sit in on the class.
Mobile Extension
This is the one feature that sales LOVE. Mobile extension allows the cell phone they hold near and dear to their heart to become their office phone. No longer will they miss the call or have to give someone their cell phone number. Depending on what new office phone systems you purchase, the function might be different, but the facts remain: you turn on and off mobile extension. When you are away from your desk any call that you would normally get at your desk, would now go to your cell phone. Also, when you want to make an outbound call, you can connect to the office phone system and use the dial tone and caller-id from the office, not your cell phone.
Outlook Integration
It’s common that new office phone systems will have something called unified communication. This is really a fancy term for having all your communication come into one place. Essentially your voicemail, faxes and email all come into your Outlook. The cool thing about voicemail coming into your email is the fact they are just attached as a .WAV file. The sales staff can then listen to the .WAV file from any computer AND they can forward the file as an email to anyone. Talk about providing customer service! Think of it this way, your sales staff is about to go into a meeting that will take several hours. They see a voicemail pop up in their email on their phone asking for some basic pricing, but they need it right away. The salesperson simply forwards that message to the in-house sales team and they get the customer taken care of quickly and easily.
DID – Direct Inward Dial:
This is a private telephone line for the executives and for the sales team. Now instead of clients having to sit through an auto attendant or be screened by the front desk staff, a DID number can send the call directly to the salesperson. With most DID applications caller-id will also be passed along. With caller-id the salesperson can say “Hello Fred,” rather than just “Hello this is Sam, how can I help you?” DID numbers are local phone numbers. So if you have an office in Chico, you will get local Chico numbers.
Working with a proven vendor like Gaynor Telesystems allows you to speak about the challenges your sales staff are having and design new office phone systems to meet the needs of the sales staff. Once the phone system is in place, your sales staff can be trained by the vendor. Call Gaynor Telesystems, Inc. today to see how we can assist you. Learn more about the telesystems world by checking out our Glossary of Terms Ebook below!
How Business VoIP & Unified Communications Bring Your Workers Together
Each day there are more and more articles and information about business VoIP and how you can get the most out of your business phone service, teaching how the next generation expects to work and what is really needed to have efficiency in the office. Gaynor Telesystems, Inc. proudly offers the ShoreTel solution as an option for Unified Communication and business VoIP.
Each day there are more and more articles and information about business VoIP and how you can get the most out of your business phone service, teaching how the next generation expects to work and what is really needed to have efficiency in the office. Gaynor Telesystems, Inc. proudly offers the ShoreTel solution as an option for Unified Communication and business VoIP.
Learn more in the article excerpt below:
Posted by: ShoreTel Blog
How Workers Benefit From Personal Unified Communications
When it comes to unified communications (UC), the idea is that all communications functions in an organization are unified to work seamlessly together on one common platform. However, this promise is now only being delivered due to recent advances in mobility.
As the workforce becomes more dispersed and remote, and expecting to work anywhere and from any device, UC has evolved to accommodate this evolution to become “Personal UC”, noted ZK Research in its white paper, Mobility Drives the Need for Personal Unified Communications.
“The new workplace is highly mobile and dictates that users have the ability to collaborate in real time from any location using any tool they wish,” the white paper states.
According to ZK Research, communications platforms must evolve into truly unified, personal solutions to meet the needs of the changing mobile workplace.
The benefits of such a UC system to the worker are many, including:
[Continue to original article: How Workers Benefit for Personal Unified Communications]
There are 4 main reasons to be looking at a business VoIP system that offers unified communications:
Simplified collaboration
Faster time to information
Greater utilization of collaboration tools
Optimized for generational differences
All of this centers on an easy-to-use and easy-to-manage system.
Once you understand your needs for a business VoIP solution and know that unified communications needs to be part of your business phone service, contact us at Gaynor Telesystems, Inc. to schedule a demo and see how you can benefit from this great solution.
About Us
Gaynor Telesystems Inc. has been proudly serving the North State Communities of Chico, Yuba City, Marysville, Eureka, Arcata, Sacramento, Davis, Woodland, Redding, and Red Bluff for more than 40 years. We hope the information you found in this blog was useful. To learn more about how we can help you install, maintain or service business communication solutions, please contact us at 877-Gaynor1.
Make Business Meetings Easy with a ShoreTel Business VoIP Solution
You are flat tired of airports, you want to be home for the summer and home in the fall, rather than constantly take plane trips for one-day meetings. If you are a business owner it is even more critical not to be gone, unless you are on vacation. Even seasoned travelers are getting tired of the airports and just want to do more, and be more efficient. Looking at options with a business VoIP solution might be the answer to your challenges
You are flat tired of airports, you want to be home for the summer and home in the fall, rather than constantly take plane trips for one-day meetings. If you are a business owner it is even more critical not to be gone, unless you are on vacation. Even seasoned travelers are getting tired of the airports and just want to do more, and be more efficient. Looking at options with a business VoIP solution might be the answer to your challenges.
Are you not sure you can do a successful remote meeting? The first thing to do is make sure you are running a good meeting. Do you have the right people at the meeting? Do you have an agenda? Is the meeting something that can be handled by others.? Do a self-check on how your meetings are going.
Once you have honed in on your ability to have a meeting remotely, you can look at the hardware or software you might need in order to effectively make the meeting happen. The ShoreTel business VoIP solution has the ability to make meetings happen. This state of the art solution allows for both audio and visual conferences. Meetings you control with the options for audio and visual meetings done right through your ShoreTel system. You will no longer have to get on that plane.
Now instead of having that remote worker traveling to the home office, or the client’s site, use the technology to allow you to work from the comfort of your home office or your office conference room.
If you still have questions, give us a call at Gaynor, and we are happy to come to your place of business and provide you a demo of a ShoreTel business VoIP solution. Whether you are in Chico, Yuba City, Ukiah or Eureka, we are here to serve the North Valley’s communication needs.
About Us
Gaynor Telesystems Inc. has been proudly serving the North State Communities of Chico, Yuba City, Marysville, Eureka, Arcata, Sacramento, Davis, Woodland, Redding, and Red Bluff for more than 40 years. We hope the information you found in this blog was useful. To learn more about how we can help you install, maintain or service business communication solutions, please contact us at 877-Gaynor1.
Can You Install Office Phone Systems in My Home?
Much like Gaynor Telesystems did 40 years ago, many small businesses start out in a room in a home. There are many ways to be successful as a small start-up competing with larger, more established firms. One very important factor is professionalism. You might not be ready for office phone systems, however, best practices dictate you should not use your personal cell phone for your new business venture.
Much like Gaynor Telesystems did 40 years ago, many small businesses start out in a room in a home. There are many ways to be successful as a small start-up competing with larger, more established firms. One very important factor is professionalism. You might not be ready for office phone systems, however, best practices dictate you should not use your personal cell phone for your new business venture.
First you should obtain a new business telephone number and have it installed at your home. Will one number be enough? If so, then you can use a simple single line telephone with a voicemail box from your dial tone company.
Now a few months later you are experiencing great success and need more lines for your call traffic but are not ready to make that huge financial investment of moving out of the home into expensive commercial rental space. Can we install office phone systems in your home? There are a few things to consider, but the simple answer is YES.
One of the main things to consider is your home wiring.
Typically homes are not wired for office phone systems and are in fact wired in what is called ‘daisy chain’ fashion. This means that there are no ‘home runs’ from each jack back to the MPOE (minimum point of entry) where your phone lines enter your home. An office phone system requires dedicated or home runs, which we can provide. Be sure to discuss this with any provider you are getting a quote from.
You will also need to find a climate controlled room for the Central Processing Unit or KSU.
Some errors we have seen is for this unit to be installed in a garage that gets very hot and very cold. Your office phone system will not function well, or last very long in that type of environment. You don’t have that type of space or your spouse does not want it mounted in the laundry room? We can provide you with a hosted VOIP office phone system that will give you multiple lines and all the functionality of a premise-based system but without some of the upfront costs and no KSU in the laundry room (happy spouse!)
Be aware of cost differences
Another benefit of hosted VOIP office phone systems is that when you are ready to move out of your home to a commercial office space the costs to move the system will be less than a premise based system. Always be aware of the cost differences: Hosted VOIP is basically a rental plan and you pay every month for the equipment and service. You will never own it. Premised-Based office phone systems are yours and there are no ongoing monthly payments. You can, however, lease a premise-based system and have the best of both financial worlds: ownership without a huge capital cash outlay.
Gaynor Telesystems can help you decide the best way to install office phone systems in your home. Contact us today for a free demo to get your questions answered.
About Us
Gaynor Telesystems Inc. has been proudly serving the North State Communities of Chico, Yuba City, Marysville, Eureka, Arcata, Sacramento, Davis, Woodland, Redding, and Red Bluff for more than 40 years. We hope the information you found in this blog was useful. To learn more about how Gaynor Telesystems Inc. can help you install, maintain or service business communication solutions, please contact us at 877-Gaynor1.